Acceptable Use Policy

1. Prohibited products and services

You may not sell, offer or advertise:

• Anything illegal in the Lao PDR, or sold without a licence or permit that the law requires.
• Narcotics, illegal drugs and their equipment; prescription medicines without the required licence.
• Weapons, ammunition, explosives and parts of them.
• Counterfeit, pirated or stolen goods, or goods that infringe a trademark, copyright or other right.
• Protected wildlife and products made from it.
• Gambling, lotteries or betting not authorised by law.
• Pornographic or sexually explicit material, and any content that sexualises children.
• Personal data, accounts, documents or identities of other people.
• Fake government documents, fake certificates or fake payment slips.
• Financial products, investment schemes, loans or currency exchange without the required licence, and pyramid or Ponzi schemes.
• Products that are dangerous, recalled or banned from sale.

2. Prohibited conduct

• Fraud or deception: taking payment without intending to deliver, false or misleading descriptions, fake reviews, hidden charges.
• Impersonating another person, business, brand or HaanLao.
• Collecting customers' data for purposes they were not told about, or sending spam.
• Hate speech, threats, harassment, or content that incites violence.
• Uploading viruses or malicious code, attacking, scanning or overloading the Service, or trying to access another store's data.
• Getting around plan limits, sharing accounts to avoid fees, or reselling the Service without our written agreement.
• Any use that breaks the law or harms customers, other merchants or HaanLao.

3. Reports

Anyone can report a store, a product or content they believe breaks this policy or the law, for example fraud, illegal products or infringement of their rights, through the contact channels listed on haanlao.com. Please include the store address, what is wrong and any evidence.

4. What we may do

We review reports and may, at our discretion and depending on how serious the case is: ask the merchant to explain or fix it; remove the content or product; limit features; suspend or close the store; keep evidence; and inform the competent authorities. In urgent or serious cases we may act first and inform the merchant afterwards.

HaanLao does not review every store or product in advance. Not acting on one case does not mean we approve it.